PEOPLE
CSR Performance + Tech Commissions
📞 TODAY'S CALL QUEUE
34
Calls In
11
Booked
32%
Rate
💸
59 unbooked calls this month
$140,000 recoverable revenue sitting on the table
→ Fix Sunday call abandonment (42% loss)
CSR PERFORMANCE — MARCH
Hudson
CSR
76.4%
booking rate
315 booked/ 412 calls
Bonus progress$148 / $200 🎯
Rhi
CSR
84.5%
booking rate
357 booked/ 422 calls
Bonus progress$176 / $200 🎯
TECH COMMISSION SUMMARY
82
Jobs Eligible
45
Jobs Blocked
margin < 15%
🚨 Alex Naughton — Commission Blocked
Most jobs have margin <15% due to wrong dispatch (he's in the field, not sales).
→ Fix dispatch: Move Alex to executing his own quotes → unlock commissions + $30K/month revenue
TECH COMMISSION DETAIL
Mitch Hannigan
14✓2✗
Zachary Lewis
12✓1✗
Dean Roberts
11✓3✗
Tom Kearns
9✓4✗
Jay Turner
10✓2✗
David Walsh
8✓3✗
Chris Park
6✓7✗
Liam Brown
7✓4✗
Alex Naughton
3✓11✗
Bradley Tinworth
2✓8✗